FAQ

Below is a list of the most commonly asked questions about Paingone and
corresponding answers.

Frequently asked questions


If you do not find the answer you are looking
for call us today on 0800 953 1666 or via the contact us page.

When should I use Paingone?

Paingone has been used by over 1.9 million people wordwide, with many applying the device 3 or 4 times a day.

Having spoken with thousands of satisfied users over the years, our customer advisors find the most popular times to use the device are: first thing in the morning, around lunch and again last thing at night.

However, if you want to use Paingone more often this is perfectly fine as you cannot overuse it.

 

How should I hold Paingone?

Hold the device in the palm of your hand and wrap your fingers firmly around it. Your thumb should remain free to press the activating button. Ensure that your fingers make close contact with the metal ring.

 

How many times should I click the device?

For the original Paingone, click 30-40 times per application. This will be sufficient to prompt the natural pain relieving responses of your body.

Clicking more than 40 times will not have any adverse effects.

 

Where should I place Paingone to relieve my pain?

Place the device directly on the point of pain, or as close as possible. You can apply directly to the skin or through light clothing. If pain is spread over a larger area, move the device as you apply the therapy, following the line of your pain.

 

Can someone else use Paingone on me to treat my back pain?

Yes. To use on someone else, hold the device in one hand and apply to the area of pain. With your other hand, make contact with the person receiving the therapy.

For example, place your hand on their shoulder. This will ensure that the therapy is correctly administered.

 

How long does it take to work?

In many cases Paingone will work to relieve pain almost immediately, or within a few hours.

A small number of people may need a little longer, and in these cases we recommend persevering with the device for up to 14 days to feel the full benefits.

The degree of relief experienced varies from user to user and is affected by a variety of factors, including the severity of the user’s pain.

 

How often should I use Paingone?

Use whenever you require relief from pain. Many users start with 3 to 5 applications a day and are able to reduce the number of applications needed as time progresses.

 

Can I overuse Paingone?

No. It contains no drugs and has no side-effects related to repeat usage. Use Paingone as often as you require to manage pain throughout the day.

Many users begin by applying the device several times a day and gradually are able to reduce the frequency of their therapies.

 

What does the therapy feel like?

Sensitivity to the therapy varies among users and depends upon the area of the body being treated. Some people find that they barely feel the pulses emitted by Paingone.

This is completely normal and does not indicate that there is a problem with the device. Other users find that each pulse delivers a small sensation to the skin. Again, this is completely normal.

 

Does Paingone break the skin?

No. it is a completely non-invasive therapy.

 

How do I know if it is working?

For Paingone original, when you press the activating button, it will make a ‘click’ noise. As long as it makes this ‘click’ noise, you can be sure that the device is working.

When all the charge in the device has been used, it will no longer make a clicking noise when the activating button is pressed. At this point the device will need to be replaced.

For Paingone Plus, when the charge of a battery has been exhausted, replace with a fresh battery.

 

How do I know if it is working?

For Paingone original, when you press the activating button, it will make a ‘click’ noise. As long as it makes this ‘click’ noise, you can be sure that the device is working.

When all the charge in the device has been used, it will no longer make a clicking noise when the activating button is pressed. At this point the device will need to be replaced.

For Paingone Plus, when the charge of a battery has been exhausted, replace with a fresh battery.

 

How long will Paingone last?

Paingone original typically lasts for 2,500 applications. Many users have had their Paingone for over 3 years and it is still working just as effectively.

Paingone Plus is expected to last even longer. Simply replace the batteries when needed to continue benefitting from the device.

 

If I don’t use Paingone, will it lose its charge?

Paingone original retains its charge during periods of inactivity.

For Paingone Plus, if not using the device for an extended period of time, it is recommended to remove the battery.

 

I sometimes see a spark when I apply Paingone. Is this normal?

This indicates that the device is not being held correctly.

Check that the device is being held in accordance with the instructions and, in particular, pay attention that firm contact is being made with the metal band encircling the device.

 

Can Paingone be used on children?

We do not recommend that Paingone be used on children.

 

Can Paingone be used to stimulate acupuncture points?

Yes, it can additionally be used as an acupoint stimulator.

View our Acupuncture Guide to find out more.

 

Who shouldn’t use Paingone?

– If you use a pacemaker

– If you suffer from heart rhythm problems

– During pregnancy

– If you suffer from epilepsy

– Children

– If you experience any irritation, itching or marking of the skin or any other adverse symptoms during or after application

– Please consult your doctor if you are concerned about the applicability of this product in relation to your own condition or if you are already taking steroids, warfarin or similar medication.

 

Which is our return policy?

Tower Health offers a 60-day, money-back guarantee.

If you are not completely satisfied with our products for any reason, simply let us know by email at enquiries@tower-health.co.uk or through our Contact us page, and we will give you a full refund.

What type of battery does Paingone Plus use?

1x AAA battery

 

How is Paingone Plus different from Paingone One?

It offers the same therapy and pain relief, but it is battery-powered and delivers the therapy automatically and more quickly.

 

How long does the battery last?

One battery provides approximately 800, 30-second applications

 

How do I insert the battery?

Gently twist the orange cap anti-clockwise to gain access to the battery compartment.

 

How do I know Paingone Plus is working?

If the impulses can no longer be felt, the battery should be replaced.

 

Who should not use Paingone?

Those with a pacemaker, heart rhythm problems, epilepsy pregnant women, children, sensitive skin.

How many intensity levels are there?

12

 

Do I need to prepare the skin before application?

Ideally, yes, skin should be washed before application. This maximises effectiveness of the therapy and extends the life of the gel pads.

 

Do I need to replace the gel pads?

Yes.

 

How do I obtain more gel pads?

Paingone Easy is supplied with 1x gel pad. Additional gel pads are sold separately in packs of 2x pieces.

 

How long do the gel pads last?

Each pad lasts up to 45 days. If pads begin to lose their stickiness they can be refreshed by lightly wiping them with water.

 

How is the device powered?

1x CR2032 battery. The device comes supplied with 2x batteries, one as a spare.

 

Who should not use Paingone Easy?

Those with a pacemaker, heart rhythm problems, epilepsy pregnant women, children, sensitive skin.

Is it safe to apply TENS on the head?

Traditional TENS machines are not recommended for application to the head, but QALM uses a specially developed type of TENS therapy that is completely safe for use on the head.

 

How long does a session last?

The ‘treatment’ mode lasts for 60 minutes. This is used to tackle migraines when they strike. The ‘prevention’ mode, which is intended to be used daily, lasts for 20 minutes.

 

The therapy feels very intense. Is this normal?

Initially the stimulation provided by Qalm can feel intense. Use the intensity controls to find a setting that is comfortable. But also know that most users quickly become accustomed to the therapy and will tolerate higher intensity levels.

 

Do I need to prepare the skin before application?

Yes. Wash the application area or apply a cleansing wipe. This will improve adherence of the gel pad and maximise effectiveness of the therapy.

 

How many gel pads are supplied?

3x pairs of gel pads are supplied with the device. Refill packs of gel pads, sold separately, also contain 3x pairs of pads.

 

Do I have to use the headband?

No. A headband is included for convenience. It will keep the device firmly in place and will also hide the device if users are concerned about appearance. But its use is optional.

 

How long does the battery last?

Battery life is approximately 30 hours. When the battery is exhausted, recharge using the USB charging cable.

 

Can Qalm be used by children?

Under adult supervision, Qalm can be used from the age of 8 upwards.

 

How do I know if the device is active?

There are 3 LED lights on the underside of the unit. These indicate when the unit has been activated. They also give an indication of the intensity level selected.

Where can I apply Aegis?

Aegis is specifically designed for application on the back.

 

How many intensity levels are there?

16

 

Do I need to prepare the skin before application?

Ideally, yes, skin should be washed before application. This maximises effectiveness of the therapy and extends the life of the gel pads.

 

Do I need to replace the gel pads?

Yes.

 

How do I obtain more gel pads?

Aegis is supplied with 1x gel pad. Additional gel pads are sold separately in packs of 2x pairs.

 

How long do the gel pads last?

Each pad lasts up to 45 days. If pads begin to lose their stickiness they can be refreshed by lightly wiping them with water.

 

How is the device powered?

1x CR2032 battery. The device comes supplied with 2x batteries, one as a spare.

 

Who should not use Paingone Easy?

Those with a pacemaker, heart rhythm problems, epilepsy pregnant women, children, sensitive skin.